Cancellation Policy

Standard Cancellation Policy

Peak Season & Special Dates

During peak seasons and special dates, modified cancellation terms may apply:

• Peak Season: March-May and September-November
• Bhutanese Festivals: Tshechu dates and national holidays
• New Year Period: December 20 - January 5

For bookings during these periods:

• Cancellation 45+ days before arrival: Full refund (minus processing fee)
• Cancellation 30-44 days before arrival: 50% refund
• Cancellation less than 30 days before arrival: No refund

Group Bookings

For group bookings (3+ villas or special events):

• A non-refundable deposit of 30% is required at booking
• Cancellation 60+ days before arrival: 70% refund of remaining balance
• Cancellation 30-59 days before arrival: 50% refund of remaining balance
• Cancellation less than 30 days before arrival: No refund

Please contact us directly for group booking terms and special arrangements.

Modifications

Date Changes

• Date changes requested 14+ days before arrival are subject to availability and may incur rate differences
• Date changes within 14 days of arrival are treated as cancellations and rebookings
• One complimentary date change is permitted for bookings of 5+ nights

Villa Upgrades/Downgrades

• Upgrades are subject to availability and applicable rate differences
• Downgrades may incur cancellation fees on the original booking

How to Cancel

To cancel or modify your reservation, please contact us:

• Email: reservations@simtokhawellnessresort.com
• Phone: +975 17 123 456

Please include your booking confirmation number and the primary guest name in all communications.

Refund Processing

• Refunds will be processed within 7-10 business days of cancellation confirmation
• Refunds will be issued to the original payment method
• A processing fee of USD 50 may apply to all refunds
• Bank charges or currency conversion differences are the responsibility of the guest

Force Majeure

In the event of circumstances beyond our control (natural disasters, pandemic, government travel restrictions, etc.), we will work with you to:

• Reschedule your stay to alternative dates
• Issue a credit for future use (valid for 12 months)
• Provide a refund if rescheduling is not possible

Force majeure terms are evaluated on a case-by-case basis.

Travel Insurance

We strongly recommend purchasing comprehensive travel insurance that covers:

• Trip cancellation and interruption
• Medical emergencies and evacuation
• Lost or delayed baggage
• Flight delays and cancellations

Travel insurance can provide additional protection beyond our cancellation policy.

Spa & Activity Cancellations

• Spa treatments: Cancel 4+ hours in advance for full refund
• Activities & excursions: Cancel 24+ hours in advance for full refund
• Private dining: Cancel 48+ hours in advance for full refund

Late cancellations may incur a 50% charge.

Questions?

If you have any questions about our cancellation policy or need assistance with your booking, please don't hesitate to contact us:

• Email: info@simtokhawellnessresort.com
• Phone: +975 17 123 456