Privacy Policy

Your Privacy Matters to Us

Last Updated: December 2024

Introduction

Simtokha Wellness Resort ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a reservation, or stay at our resort.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Make a reservation or booking inquiry
  • Fill out a contact form
  • Subscribe to our newsletter
  • Check in at our resort
  • Use our spa or wellness services

This information may include:

  • Name and contact information (email, phone, address)
  • Payment and billing information
  • Passport or identification details (as required by Bhutan law)
  • Travel preferences and special requests
  • Dietary requirements and health information (for spa services)

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address and browser type
  • Pages visited and time spent on our website
  • Referring website addresses
  • Device information

How We Use Your Information

We use the information we collect to:

  • Process and manage your reservations
  • Communicate with you about your stay
  • Provide personalized services and experiences
  • Send promotional materials (with your consent)
  • Improve our website and services
  • Comply with legal obligations
  • Respond to inquiries and provide customer support

Information Sharing

We may share your information with:

  • Service Providers: Third parties who assist us in operating our website, processing payments, or providing services
  • Tour Operators: Licensed Bhutan tour operators who help arrange your travel (as required by Bhutan tourism regulations)
  • Government Authorities: As required by Bhutan law for visa and immigration purposes
  • Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security.

Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect some website functionality.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications
  • Withdraw consent for data processing

To exercise these rights, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: