Terms & Conditions

Please Read Before Booking

Last Updated: December 2024

Agreement to Terms

By making a reservation at Simtokha Wellness Resort or using our website and services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not make a reservation or use our services.

Reservations & Booking

Booking Confirmation

All reservations are subject to availability and confirmation. A booking is only confirmed once you receive a written confirmation from Simtokha Wellness Resort and any required deposit has been received.

Deposit Requirements

  • A deposit of 50% of the total stay is required to confirm your reservation
  • Full payment is required 14 days prior to arrival
  • For bookings made within 14 days of arrival, full payment is required at the time of booking

Rate Guarantee

Rates quoted at the time of booking are guaranteed unless otherwise specified. All rates are in USD and include applicable taxes unless stated otherwise.

Check-In & Check-Out

  • Check-In Time: 2:00 PM (14:00)
  • Check-Out Time: 11:00 AM (11:00)
  • Early check-in and late check-out may be available upon request, subject to availability and additional charges
  • Valid identification (passport) is required at check-in as per Bhutan immigration requirements

Bhutan Travel Requirements

All international visitors to Bhutan must:

  • Obtain a visa prior to arrival (arranged through a licensed tour operator)
  • Pay the Sustainable Development Fee (SDF) as mandated by the Royal Government of Bhutan
  • Book through a licensed Bhutanese tour operator
  • Have valid travel insurance

Simtokha Wellness Resort can assist with arranging licensed tour operator services upon request.

Guest Conduct

Guests are expected to:

  • Respect the peaceful environment of the resort and other guests
  • Follow resort policies and staff instructions
  • Respect Bhutanese culture and traditions
  • Not engage in illegal activities
  • Not smoke in non-designated areas
  • Supervise children at all times

The resort reserves the right to terminate a guest's stay without refund if their behavior is deemed inappropriate or disruptive.

Villa & Property

Occupancy

Maximum occupancy limits apply to each villa type. Additional guests beyond the stated capacity are not permitted without prior approval and may incur additional charges.

Damages

Guests are responsible for any damage to the villa or resort property caused during their stay. The cost of repairs or replacement will be charged to the guest's account.

Pets

Pets are not permitted at Simtokha Wellness Resort.

Spa & Wellness Services

  • Spa appointments should be booked in advance
  • Cancellations within 4 hours of appointment time may incur a 50% charge
  • Guests must inform spa staff of any health conditions or allergies
  • Minimum age for spa treatments is 16 years
  • The resort reserves the right to refuse treatment if deemed unsafe for the guest

Liability

Simtokha Wellness Resort shall not be liable for:

  • Loss or damage to personal belongings (safe deposit boxes are available)
  • Injuries resulting from guest negligence or failure to follow safety guidelines
  • Service interruptions due to circumstances beyond our control (natural disasters, power outages, etc.)
  • Delays or cancellations of flights or other transportation

We recommend guests obtain comprehensive travel insurance covering medical emergencies, trip cancellation, and personal belongings.

Force Majeure

The resort shall not be liable for failure to perform any obligation due to circumstances beyond reasonable control, including but not limited to natural disasters, war, pandemic, government actions, or other force majeure events.

Intellectual Property

All content on this website, including text, images, logos, and design, is the property of Simtokha Wellness Resort and is protected by copyright laws. Use without permission is prohibited.

Governing Law

These Terms and Conditions are governed by the laws of the Kingdom of Bhutan. Any disputes shall be subject to the exclusive jurisdiction of the courts of Bhutan.

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the modified terms.

Contact Us

For questions about these Terms and Conditions, please contact us:

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